Privacy Policy

consulthub.quest (“we”, “us”) respects your privacy. This policy explains how we collect, use, and share personal data when you visit consulthub.quest, and when you submit inquiries or requests (“inquiries/lead requests”).

1. Personal Data We Collect

  • Contact and inquiry information: your name, company name (if any), email address, phone number (if provided), and content of your inquiry.
  • Account/order related data (if applicable): information you provide when requesting services.
  • Device and usage data: technical identifiers and data related to your browsing (e.g., IP address, device identifiers, and usage logs), which may be treated as personal-related information under Japan’s APPI when they can be linked to an individual.

2. How We Use Personal Data

We use personal data for the following purposes:

  • To respond to your inquiries and provide requested information.
  • To contact you regarding your inquiry (by email and/or phone where you provide them).
  • To improve our website and services (including analyzing aggregated usage).
  • To maintain security and prevent abuse or unauthorized access.

3. Cookies and Identifiers

We may use cookies and similar technologies to operate the site and understand usage. Because cookies and device identifiers can fall under “personal-related information,” we handle them in accordance with the APPI and provide transparency about our practices.

This policy is made consistent with: Act on the Protection of Personal Information (Act No. 57 of 2003) Article 31, Paragraph 1.

4. Sharing of Personal Data

We may share personal data only as necessary for the purposes described above, such as with service providers that support our operations (e.g., hosting and communications) under appropriate confidentiality and security arrangements. We do not sell your personal data.

5. International Transfers

If personal data is transferred to recipients outside Japan, we take measures to ensure appropriate protection consistent with APPI requirements.

6. Retention

We retain personal data only for as long as necessary for the purposes stated in this policy, and as permitted/required by applicable laws.

7. Your Rights and Choices

  • You may request disclosure, correction, deletion, or suspension of use (where applicable) in accordance with APPI.
  • For cookies/identifiers, you may be able to manage preferences through browser settings. The exact options depend on your browser.

To exercise your rights or make inquiries, contact us using the information in the footer.

8. Business Contact (For Inquiries)

Business name: consulthub.quest (Kabushiki Kaisha (K.K.))

Address: 2-3-4 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan

Phone: +81 456 082 8365

Email: [email protected]

Representative: Elena Dubois, Managing Director

9. Identifying/Transaction Notice (Where Applicable)

If this site is used as an advertisement/solicitation for an ongoing paid service for Japanese consumers, or if you submit an inquiry that results in solicitation/contracting in an internet mail-order context requiring identification, we provide the required identifying information at the time of solicitation or contract, consistent with the applicable requirements.

Always cited: Article 11 of the Act on Specified Commercial Transactions, Article 11 of the Order for Enforcement of the Act on Specified Commercial Transactions (where applicable).

10. Consumption Tax Qualified Invoice Information (If Issued)

If we issue invoices as a qualified invoice issuer under Japan’s consumption tax system, we will include the qualified issuer name and registration number required by law.

Always cited: Article 57-4, Paragraph 1, Item 1 of the Consumption Tax Act, Article 57-4, Paragraph 2, Item 1 of the Consumption Tax Act.